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Care Friends App Privacy Policy

Care Friends Limited (we) are committed to protecting your personal data and respecting your privacy. NB For app users in Australia, please refer to our Australia-specific App Privacy Policy, which can be found here https://carefriends.com.au/appprivacy

Introduction

This policy (together with our App Terms of Use as set out at www.carefriends.co.uk/appterms/  (App Terms) and any additional terms of use incorporated by reference into the App Terms, together our Terms of Use) applies to your use of:
  • The Care Friends mobile application (App), once you have downloaded or streamed a copy of the App onto your mobile telephone or handheld device (Device).
  • Any of the services accessible through the App (Services). This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This App is not intended for children and we do not knowingly collect data relating to children. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.
This policy is provided in a layered format so you can click through to the specific areas set out below:

Important Information And Who We Are

Care Friends Limited is the controller and is responsible for your personal data (collectively referred to as “CF”, “we”, “us” or “our” in this policy). We have appointed a data privacy manager. If you have any questions about this privacy policy, please contact them using the details set out below.

Contact details

Our full details are:
  • Name or title of data privacy manager: Emma Melling
  • Email address: emma@carefriends.co.uk
  • Postal address: Antrobus House, 18 College Street, Petersfield, Hampshire GU32 2AH
  • Telephone number: 0203 827 9474
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on 11 October 2021. It may change and if it does, these changes will be posted on this page and, where appropriate, notified to you when you next start the App. The new policy may be displayed on-screen and you may be required to read and accept the changes to continue your use of the App or the Services. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you.

Third party links

Our App may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. Please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services. Please check these policies before you submit any personal data to these websites or use these services.

The Data We Collect About You

We may collect, use, store and transfer different kinds of personal data about you as follows:
  • Identity Data: first name, last name, profile photo (only if you choose to actively upload a profile photo to the app)
  • Contact Data: email address and telephone number.
  • Device Data: includes the type of mobile device you use, mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting.
  • Profile Data: includes your username and password and your in-App activity history, including details of shares you have made and points that you have earned.
  • Usage Data: includes details of your use of the Care Friends App including, but not limited to, traffic data and other communication data, whether this is required for our own purposes or otherwise.
  • Marketing and Communications Data: includes your preferences in receiving marketing from us and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific App feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

How Is Your Personal Data Collected?

We will collect and process the following data about you:
  • Information you give us. This is information (including Identity, Contact, and Marketing and Communications Data) you consent to giving us about you by filling in forms on the App, or by corresponding with us (for example, by email or in-app chat). It includes information you provide when you register to use the App, download the App from the Appstore, create your profile on the App, share data via the App’s social media functions, and when you report a problem with the App or our Services. If you contact us, we will keep a record of that correspondence.

How We Use Your Personal Data

We will only use your personal data when the law allows us to do so. Most commonly we will use your personal data in the following circumstances:
  • Where you have consented before the processing.
  • Where we need to perform a contract we are about to enter or have entered with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.
Please see the glossary section below to find out more about the types of lawful basis that we will rely on to process your personal data. We will only send you direct marketing communications by email or text if we have your consent. You have the right to withdraw that consent at any time by contacting us. You can also manage the in-app notifications that you receive by adjusting your preferences within the App at any time. We will get your express opt-in consent before we share your personal data with any third party for marketing purposes. Purposes for which we will use your personal data:
Purpose/Activity
Type of Activity
Lawful Basis for Processing
To install the App and register you as a new App user
Identity
Contact
Device
Your consent
To deliver the Services to you
Identity
Contact
Profile
Device
Marketing and Communications
Your consent
Performance of a contract with you
To manage our relationship with you including notifying you of changes to the App or any Services
Identity
Contact
Profile
Marketing and Communications
Your consent
Performance of a contract with you
Necessary for our legitimate interests (to keep records updated and to analyse how customers use our App/ Services)
Necessary to comply with legal obligations (to inform you of any changes to our terms and conditions)
To administer and protect our business and this App including troubleshooting, data analysis and system testing
Identity
Contact
Device
Profile
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security)
To monitor trends so we can improve the App
Device
Profile
Usage
Necessary for our legitimate interests (to develop our App/Services and grow our business)

Disclosures Of Your Personal Data

We may share or disclose your information with the following third parties:

  • Your Employer, acting as a joint controller, in order that they can administer the Employee Referral Scheme.
  • Service providers acting as processors who provide IT and system administration services to us.
  • Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services to us.
  • HM Revenue and Customs, regulators and other authorities based in the UK who require reporting of processing activities in certain circumstances.
  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

International Transfers

All of our data is stored in the UK on servers based in London. Some of our external third-party service providers may be based outside the UK so their processing of your personal data will involve a transfer of data outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
  • Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

Data Security

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password that enables you to access the App, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Once we have received your information, we will use strict procedures and security features to try to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way.

We will collect and store personal data on your Device using application data caches and browser web storage and other technology.

As part of the Services you can share jobs via social networking platforms. Ensure when using these features that you do not submit any personal data that you do not want to be seen, collected or used by other users.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator when we are legally required to do so.

Data Retention

We retain personal data for as long as necessary for the relevant activity for which it was provided of collected. This will be for as long as we provide access to the App to you, your account remains open or any period set out in any relevant contract your Employer has with us. In the event that you do not use the App for a period of 12 months then we will treat the account as expired and your personal data may be deleted.

In some circumstances you can ask us to delete your data: see Your legal rights below for further information.

In certain circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. We may also keep some of your data after your account is closed where it is reasonably necessary to comply with our legal obligations, meet regulatory requirements, maintain security, prevent fraud and abuse, resolve disputes or enforce our App Terms.

Please note that after your account has been closed your Employer may still have access to information that has been shared with them during your use of the App and the Service. We do not control this data.

Your Legal Rights

Under certain circumstances you have the following rights under data protection laws in relation to your personal data.

Please see the sections below to find out more about these rights:

  • Request access to your personal data: Commonly known as a “data subject access request”. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of your personal data: This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data: This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data: This enables you to object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing your personal data: This enables you to ask us to suspend the processing of your personal data in the following scenarios:

(i)     if you want us to establish the data’s accuracy;

(ii)    where our use of the data is unlawful but you do not want us to erase it;

(iii)   where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or

(iv)   you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

  • Request transfer or your personal data: We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Right to withdraw consent: This applies where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

You also have the right to ask us not to continue to process your personal data for marketing purposes.

You can exercise any of these rights at any time by contacting us at Eastwood Care Technologies Ltd, Antrobus House, 18 College Street, Petersfield, Hampshire GU32 2AH or support@carefriends.co.uk

Glossary

Consent means processing your personal data where you have signified your agreement by a statement or clear opt-in to processing for a specific purpose. Consent will only be valid if it is a freely given, specific, informed and unambiguous indication of what you want. You can withdraw your consent at any time by contacting us.

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.